For fear that Host.net will attempt to sue us for putting up our opinion of their service, I make this disclaimer that this is our opinion of the service we received from the company. It is not intended to stop you from using their services. It is intended to express our experiences so you can make wise business decisions.
We have been in the online business since 1990. In 1993, we starting using network centers to host multiple web servers, and every company provided us with professional services. When Host.net in Boca Raton, who services Ft. Lauderdale, Miami, West Palm Beach and all the towns in the area acquired Web United, where our servers were located, they started the relationship with us based on what we feel was absolute deceit. How? We were asked to move all of our servers to a new location, which we did, over a weekend. Everyone knows how difficult that can be and how disruptive it can be for our clients. Then, after the servers were moved, we were immediately notified that we were no longer with WebUnited.net, we were with Host.net. They know this all along and told us that it was not in our interest to know it before we moved the servers. So started the absolute worst business experience we can even begin to describe.
Screw you in the end?
Let’s start with the end… There is small print in their contract that says that if you do not notify them, by certified mail, in EXCESS of 60 days prior to the annual anniversary of the agreement, they automatically renew the agreement for one year and you are responsible for a full year of service, even if you do not use it. Remember, when you leave them, for whatever reason, they will attempt to collect every month you are not with Host.net, until the anniversary of the contract. So, let’s say you are paying $2,000 a month for a rack with bandwidth. You sign up with Host.net in June. Let’s say you stay with them for two and half years and you need to close down your business, move your business and need to move your servers closer to your new office, etc. It is now December. Guess what? Even though you paid all your bills to them, on time, they will make every legal attempt to collect $12,000 from you, even though you told them you needed to leave. Now, imagine you are the System Administrator and maybe the company’s Webmaster who recommended Host.net of Boca Raton? How are you going to explain this away? This is what is happening to us, right now. Different figures but the same thing…And, there are more stories we have to tell. Soon I will tell you how Host.net of Boca Raton and Deerfield Beach abruptly cut off our service, started screaming at us on the phone, all for sending an innocent email they did not like. You got it, cut off our service at 4:00pm and forced us to sign something, allowing us to stay online and in business.Then I will tell of how they refused to tell us which server of ours, on our full rack, was eating excessive bandwidth. They refused to tell us the IP of the server, forcing us to the network center to do a diagnostic that they could have solved.Recommendation: If you are thinking of using Host.net, keep shopping before making your final decision. Our experience was nothing short of a nightmare. And we know of another company going through the exact same thing as we are going through, trying to cut the ties from Host.net of Boca Raton, Florida.Marc Laffer, President
AdultChamber.com – Online Technologies